Delete Your Account

We're sorry to see you go. You can request the deletion of your RapidCharge account and associated personal data at any time. This page explains how to submit a deletion request and what happens to your data.

How to Request Account Deletion

To request the deletion of your account, send us an email from the email address registered to your RapidCharge account:

1. Click the button below to open a pre-filled email in your mail app, addressed to our support team.
2. Make sure you send the email from the email address associated with your RapidCharge account, so we can verify your identity.
3. Send the email. Our support team will confirm your request and process the deletion.

What Data Will Be Deleted

When your deletion request is processed, we will delete:

• Your account profile (name, email address, phone number)
• Your saved vehicles and preferences
• Your charging session history
• Your saved payment methods

Data We May Retain

We may retain certain data where required by law, such as invoices and transaction records for tax and accounting purposes. Any retained data is kept only for as long as legally required and is not used for any other purpose.

Processing Time

We will process your deletion request within 30 days of verifying your identity. Once processed, your account and data cannot be recovered.